Find your nearest 7-Eleven MoneyGram Kiosk

Need help? Check our FAQs or call 7-Eleven MoneyGram Helpline (Open 24/7): 1300 807 088 (Option 2)

Frequently Asked Questions

Please click on a question below to view the answer to your question.

You may also call our 7-Eleven MoneyGram Helpline (Open 24/7): 1300 807 088 (Option 2)

  • You can send up to AUD $3,000 in a single transaction.
  • You can only send in cash.
  • On the Main Menu, select “Check Transaction Status”. Log in using your Username and Password and enter the 8-digit Reference Number of your desired transaction.
  • 7-Eleven/MoneyGram accept the following government photo ID:
    • Valid Passport (Australian or Foreign) OR
    • Valid Australian Driver's License OR
    • Valid Proof of Age Card
  • On the Main Menu, choose “My Account” to manage your account.
  • 7-Eleven MoneyGram has a maximum receive limit of $200. You will be paid cash.
  • If your amount is more than $200, please find a non 7-Eleven MoneyGram location here. If you would still like 7-Eleven MoneyGram to process your receive, your sender can call MoneyGram in their home country and request to have the transaction broken into amounts under $200.
  • The Money Transfer Kiosk provides a search facility allowing you to find a MoneyGram agent location across the entire MoneyGram network of over 190 countries.
  • 7-Eleven MoneyGram transactions are Cash-to-Cash or “Cash to Account” only.
  • You can check the fees and foreign exchange rates for sending money using the ‘Money Transfer Estimator’ on the Kiosk main menu.
  • The fees depend on the amount of money being sent, prevailing exchange rates at the time, and the destination country.
  • The voucher produced at the kiosk is valid for 30 minutes.
  • Once the voucher has expired the details will need to be re-entered on the Money Transfer Kiosk and a new voucher will be provided.
  • Please contact the 7-Eleven MoneyGram Helpline 1300 807 088 (Option 2); you will need to provide the transaction details along with the reference number.
  • If you need to change the recipient to another person you will need to refund the transaction and process a new transaction.
  • There are government limits on the amount of money that can be sent or received by an individual person.
  • 7-Eleven’s transaction limit is AUD $3,000 per transaction.
  • A refund can be only be processed if your receiver has not yet collected the amount sent.
  • A refund will be provided for your send amount only and does not include transfer fee.
  • There are two ways to request a refund:
    • Call our 7-Eleven MoneyGram Helpline 1300 807 088 (Option 2).
    • On the Kiosk, select “Refund Request” and follow the prompts.
  • If the refund is more than $200, you can either collect the refund via cheque or transfer to your bank account
  • If the refund is less than $200, the kiosk will produce a refund voucher which you will need to present at the counter for processing. You will be paid cash.
  • 7-Eleven MoneyGram Helpline 1300 807 088 (Option 2)
  • MoneyGram International Customer Money Transfer Helpline 1-800-04-9087.

Country Restrictions

  • Maximum payout amount is 690,000 Bangladesh Taka. MG standard transactional limits apply (i.e. USD 10,000 or AUD equivalent per transaction)
  • Chinese residents may not use their residency card as ID.
  • Foreign currency pay-out is subject to availability at each individual location.
  • Chinese agents require that the full name of the receiver is given for every transaction. Receiver's name must be exactly matched with ID (including middle initial)
  • Valid government-issued ID is required for all senders and receivers for all transactions
  • Reference number is required to receive
  • The customer must also provide proof of address and occupation as well as photo ID.
  • Agents must report all cash transaction in excess of $10,000.00 FJD to the Financial Intelligence Unit under the Reserve Bank of Fiji.
  • Max payout amount per customer per transaction is the equivalent of $2,500.00 USD (50,000.00 INR in cash and the rest in a cheque). This is not a per day, limit.
  • Tourists and non-Indian citizens may be able to receive the full amount in cash.
  • No more than 30 transactions are allowed per receiver, per calendar year.
  • Only person-to-person transactions are allowed. Donations to charitable organizations, third party sends, purchases of property or credit to NRE/FCNR accounts, commercial, or business transactions is prohibited.
  • Maximum receive amount is the equivalent of 1,000,000.00 PKR.
  • A government tax of 0.30 PHP for every 200.00 PHP may be applied to receive transactions
  • Some high Peso receives may be paid by a check issued by LBC. No specific details on MG country information.
  • Students receiving funds who are not of voting age may be allowed to present the original and submit a clear copy of one (1) valid picture school ID duly signed by the principal or head of the school
  • Residents are required to produce proof of residence for sends and receive (eg. Utility bill)
  • No business transactions are allowed to or from South Africa
  • Receivers are required to provide sender's address
  • Passports are acceptable for non-residents to receive transactions
  • Large dollar amounts may be paid out to the receiver in the form of a money transfer check or money order instead of cash.
  • Vietnamese law requires that the full name of the receiver is given for every transaction. Failure to supply the full name (including middle name) of the receiver will result in a refusal of pay out.
  • A ‘Test Question & Answer’ should be included on all transactions to Zimbabwe
  • Money transfers originating from the export of goods and services are prohibited.
  • If your country is not listed above please call MoneyGram International Customer Money Transfer Support 1-800-04-9087 for further details.